FAQ

HOW TO PLACE AN ORDER?

Shopping on GV online store is very easy: to find all you care about, please use the specific links belonging to the categories or find among the News. Once found the product you would like to order, click “Add to cart” button. Then you can see all the selected products clicking on “Cart” button in the upper right of the page. From the Cart section you can directly change the quantity of the products to be purchased, you can remove them if you changed your mind or add them to your Wish List. To complete the order, please just click on the “Cash” button and then move to next step which is filling out shipping and payment
information.

SHOULD I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

Logging to the website is not compulsory, but doing that you can enjoy the following benefits:

• Review all your orders;

• Access to your Wish List

• Receive a notification when new products are available;

• Save your address and your credit card details to shop quickly;

• Manage the details of your account and the registration to the newsletter

WHAT CAN I DO IF I LOSE MY PASSWORD?

If you lose your password, please follow these steps to restore your password:

• click on the icon up on the right in the section Login/Registration

• click on “Have you lost the password?” in the lower left.

• Enter the username or email address and click on “Reset the password”

HOW WILL I KNOW IF A PRODUCT IS SUITABLE?

On GV company online store all the goods are ready for delivery.

IS THE USE OF MY CREDIT CARD SAFE ON THE GV ONLINE STORE?

Online safety of your personal data is important for us. We provide an advanced technological system of encryption (SSL) in order to transmit safely your personal information and your credit card data.

IS IT POSSIBLE TO MAKE DELIVERIES POSTE RESTANTE?

Sure, we can also ship to poste restante address through Poste Italiane shipper.